Refund policy

 
========================================
RETURN AND REFUND POLICY
========================================
Returns, Replacements & Warranty
 
Every Tawaana order is checked before dispatch. If something goes wrong, here is exactly what we do.
 
1. Damaged, wrong or missing items (within 7 days)
If your order arrives damaged, the wrong size or with an item missing, contact us within 7 days of delivery with your order number and clear photos or a short video of the parcel and product. We will send a replacement or the missing item free of charge, or refund you if a replacement is not available.
 
2. 1-Year Replacement Warranty
For 12 months from delivery, if the non-stick coating peels or flakes, the body cracks, or the base warps under normal home use, we will send you a brand-new piece free of charge. Send us your order number and a photo or video of the issue.
The warranty does not cover damage from metal utensils or scouring pads, dropping the product, use in an oven or on open coal, overheating an empty pan for long periods, normal scratches and discolouration, or commercial use.
 
3. Change of mind
Unused items in their original packaging can be returned within 7 days of delivery. Return delivery is paid by the customer, and the refund (product price only) is issued by bank transfer, Easypaisa or JazzCash within 5 working days of receiving the item.
 
4. Cash on Delivery
Payment is made to the rider on delivery. Parcels cannot be opened before payment. If you have any issue after opening, simply contact us and we will sort it out under the terms above.
 
5. How to reach us
Use our Contact page (tawaana.com/pages/contact) with your order number and we will reply within one working day.